Shipping policy

  1. Order Processing & Dispatch

    All seafood orders are processed and dispatched within 1–3 business days once payment is confirmed. Orders will not be processed or shipped on weekends and public holidays. Every seafood product undergoes strict freshness and quality inspection prior to packing to ensure premium condition before shipment.
  2. International Shipping & Delivery Time

    We provide worldwide international shipping for all seafood products. Standard international delivery generally takes 7–14 business days, subject to destination country, local logistics speed and customs clearance. Expedited shipping can be selected at checkout for quicker transit.
  3. Shipping Fees & Transparent Pricing

    Shipping charges are calculated automatically at checkout based on total order weight, package dimensions and delivery destination. There are no hidden fees or additional surcharges. You may view the final shipping cost before completing payment.
  4. Customs Duties & Import Taxes

    International consignments may incur import taxes, customs duties or VAT imposed by local customs authorities. All such charges are the sole responsibility of the recipient. We are unable to cover or refund any customs-related expenses. Please verify local seafood import regulations before placing your order.
  5. Temperature-Controlled Professional Packaging

    Seafood requires strict low-temperature preservation. We utilise insulated packaging, ice packs and sealed moisture-proof wrapping to maintain freshness throughout international transit. Shipping insurance is offered as an optional add-on at checkout for high-value orders.
  6. Delivery Inspection & After-Sales Support

    Please inspect your parcel immediately upon arrival. If you notice damaged outer packaging, package leakage or compromised seafood freshness, take clear photos or video evidence, decline acceptance of the parcel and contact our support team straight away.
If manufacturing defects or deteriorated goods are discovered after signing for delivery, please submit a support ticket with valid evidence within 48 hours after receipt. We will investigate your case and offer fair resolutions including refunds, replacements or further after-sales assistance.
  1. Shipping Exceptions & Delays

    Delivery delays can occasionally happen as a result of customs examinations, adverse weather, logistics backlogs or unforeseen international transport disruptions. We accept no liability for indirect losses arising from unavoidable delays, but we will actively track shipments and keep you updated on order status.
  2. Customer Service

    Should you have enquiries regarding order processing, shipping options, delivery timelines or customs matters, do not hesitate to reach out to our customer support team. We deliver prompt, professional logistics support for all seafood orders.
We keep improving our insulated packaging and logistics arrangements to deliver fresh, high-quality seafood safely to customers across the globe.